The Airline Rewards
Credit Card Prank
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Part 2: The Prank E-Mail
I challenged the ZUG audience to track down all the information they could about US Airways. ZUG reader Cowboy tracked down their VP of Marketing, whose name -- this is not a joke -- is Travis Christ.
Now we had a target for our prank. We were going to go after Christ.
 I went to the US Airways site to find their main corporate number, which of course is unlisted. So I used their feedback form to send the following e-mail.
CHRIST!
I want Christ crucified!
Not literally, of course. Travis Christ, your VP of Sales and Marketing, should not be nailed to a cross. He should only be fired.
Please fire Travis Christ. I'm serious about this.
I was on a US Airways flight, and you guys actually tried to sell me a credit card. I'm sitting there, sweating in my tiny little seat, the guy next to me smells like he's been on a zebra farm, we're running late, the flight attendants are surly, and then I have to listen to a pitch for your crappy credit card.
It's a bad airline rewards credit card. And it's a bad customer experience. Travis Christ is responsible for this idea, and he must be stopped.
It's your move. Either fire Travis Christ, or I'm blogging about US Airways until my complaints come up in the top ten Google rankings for "US Airways Sucks." Possibly the top five, if I really apply myself.
I mean it,
John Hargrave
jhargrave@zug.com
That's such a nerdy way to threaten them. "My friends and I will destroy your eBay feedback rating!"
"And then we will unplug the audio-visual projector mmm-glavin!"
A few days passed, with no response from US Airways. It was time to take this prank to a higher altitude.
Next: The Prank Phone Calls! >>
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