Prank Phone Call to iTunes
A comedy article
by John Hargrave | 09/03/2003 01:45 PM | 152 views
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"Stealing music is not right, and I can understand people being very upset about their intellectual property being stolen. But the stick alone isn't going to work. The right solution is to compete with the Kazaas of the world and to beat them. And that's what we're trying to make happen."
- Steve Jobs, BusinessWeek, August 18, 2003
It struck me that Steve's quote was the first intelligent thing anyone has said in the file-sharing debate, so I thought I'd give Apple's new iTunes service a try. iTunes is, of course, a Napster-like file-sharing program that lets you legally buy most popular songs for just 99 cents apiece. The service has been enormously successful, selling 5 million singles in its first two months of business.
I found out, however, that iTunes only works on Apple computers, as you'll see in the following prank call to iTunes technical support.
APPLE: Hi, thanks for calling Apple. My name is Abraham. Do you have your serial number handy?
JH: No.
APPLE: Okay, I can help you find it. Is your computer up and running now?
JH: Yes.
APPLE: What color is the apple in the top left corner? Is it blue?
JH: I don't see an apple.
APPLE: In the top-left corner, the apple? Is it blue, or multi-colored?
JH: Right, there's no apple.
APPLE: In the very top-left corner?
JH: I know which corner is the top-left. There's no apple there.
APPLE: What do you see?
JH: I see a piece of paper with an E.
APPLE: Which screen are you looking at?
JH: My computer screen.
APPLE: No, I mean, what does your screen say?
JH: It says "Larger Balls and Penis, More Satisfaction."
APPLE: I'm sorry?
JH: I think I'm in e-mail. I keep getting these dirty ads in my Windows e-mail. Do you know how to turn them off?
APPLE: What kind of computer is this? Do you have an Apple?
JH: No, it's an IBM.
APPLE: You're calling for support on an IBM?
JH: No, I'm trying to get iTunes to play on my IBM.
APPLE: Oh, I see--
JH: I am trying to buy music online so I do not have to steal it illegally. I went to your iTunes site and downloaded the software, but my computer won't play it.
APPLE: Yeah, you're right, it won't. You need -- just a minute here -- I'm pretty sure you can't download iTunes music and play it on a PC. Let's see here. [pause] You could use MusicMatch Jukebox software, but you'd need an iPod in order to use it.
JH: Can I buy music through MusicMash?
APPLE: I'm pretty sure you can't. Let me take a look here. [pause] No, it's showing here that you cannot. You have to have an Apple. Let's see here -- bear with me here. [pause] Okay, so what you're going to need is a Mac computer running Mac OS X; otherwise, you won't be able to access iTunes Music Store.
JH: How do I buy music online, then?
APPLE: You'd have to go somewhere else other than iTunes Music Store. There's other places you can buy music -- I think buymusic.com is one of them. You'll just have to pull up a search engine and find them that way.
JH: You can't mail me a song on a floppy disk?
APPLE: Not through iTunes Music Store. You have to access it through iTunes. We can't do that for you.
JH: Why don't you guys support PCs?
APPLE: Because we're Apple.
JH: ...
APPLE: We do in some other ways, like if you have an iPod, we'd give you software to use it, but with our applications, we support our applications on our computers.
JH: Should I just start up Kazaa and steal my music?
APPLE: No, I can't say you should do that, but I'm saying iTunes Music Store isn't the only place you can buy songs.
JH: I was reading your website, and it said "shop till you bop." I really just want to, uh, shop till I bop. You're saying I can't shop till I bop?
APPLE: No, you can't. Because you have a PC.
JH: So there will be no bopping without an Apple.
APPLE: That's right, sir.
JH: Isn't it more expensive to buy an Apple than just buying the CD?
APPLE: Like I said again, there are places out there where you can download music on a Windows machine, same thing as iTunes, but for the PC. Not sure if it's exactly the same, but it's similar.
JH: I really want to shop til I bop.
APPLE: I'll be happy to sell you an Apple.
JH: I don't want an Apple. They're too heavy.
APPLE: We have some light ones too, like an iBook.
JH: I heard that iBooks can only be used in Starbucks.
APPLE: Well, in that case, I'm not sure what to say, but that's about all I can do for you. Okay?
JH: Could you hum the songs to me?
APPLE: NO.
And with that, he hung up on me. I have to admit, I'm getting used to the way these calls are ending.
John Hargrave, the King of Dot-Comedy, is an author, performer, and former telemarketer. Past articles >>
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Side-splitting
69 votes
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jellytot
09/03/2003 01:50 PM
The line about Starbucks was priceless.
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jellytot
09/03/2003 01:50 PM
Woah, first to post!
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Spicey McHaggis
09/03/2003 01:51 PM
I can't believe they actually told you to go to buymusic.com instead of waiting for the Windows release of iTunes. Steve Jobs is going to have that support person's head on a stick. People have been known to disappear for lesser offenses.
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butternuts
09/03/2003 02:13 PM
I wouldn't mind a bigger penis but why the hell would anyone want larger balls?
"I'm not happy with the amount of nutsack numbness I get from riding a bike. I want MORE nutsack numbness! More nutsack numbness! MORE NUTSACK NUMBNESS!"
Funny call, John.
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Trae: DDR virgin
09/03/2003 02:34 PM
John, please tell me you are recording these. You could make a John Hargraves Prank Call Greatest Hits! I'd download/steal...er... buy it!
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shoelace414
09/03/2003 03:33 PM
you can only sell a recording of a phone call if both people agree to it.
or depending on what state both ends of the phone call happen to be in...
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Hammerhead
09/03/2003 03:46 PM
ok, so don't sell it....just happen to need to store it on here, and leave a few buttons to find it.....
*whistles and looks around the room innocently*
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Dragonnade
09/03/2003 03:46 PM
I have a sudden urge to phone apple, and when they ask what colour the apple is, just say i dunno, i'm colourblind! and see what they say!
But it might work better if i actually had an apple!
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Hammerhead
09/03/2003 03:47 PM
Why don't you support PCs?
Because we're Apple.
Thank you Mr. Obvious, any more words of wisdom?
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ElChingon
09/03/2003 04:20 PM
haha...maybe he doesn't know why? maybe he doesn't know anything about computers...like most apple users
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Spicey McHaggis
09/03/2003 04:49 PM
ElChingon, I don't normally partake in n00b bashing, but if you make a statement like that again, I may have to make an exception.
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Flizesh
09/03/2003 04:51 PM
haha, classic!
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PooFooMooShoo
09/03/2003 04:56 PM
I just want to shop till I bop...lovin it
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Chili
09/03/2003 05:06 PM
Speaking on behalf of everyone who has worked tech support, I have to say: way to give it to the little guy.
The guy who sits in his cubicle, wearing his headset, just dreading the beep that will warn him of the call ready to come in. The guy who is seething with hatred of every insipid moron out there who ought to have a restraining order put against him preventing him from ever approaching a computer again. The guy who can't wait until his last call is over so that he can go drown his sorrow and rage in deadly combinations of hard liquor and drugs. Yep, that guy.
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The Chi-Chi Fellipe
09/03/2003 05:33 PM
Why do people got to be hatin on us Apple users? Just because we didn't have to learn a bunch of stupid DOS commands to make our computers work up until, oh 1995. You guys are just jealous. The only redeeming quality of a PC is that you can now purchase them in vending machines at gas stations, whereas a Mac will still put you back at least a grand. Macs are better for people like me, people who are good looking. Steve Jobs is much better looking than Bill Gates; I'm better looking than Nutbutter and John put together! So as you can clearly see by my fair and unbiased points, Apple is the better computer, just pricier. Plus, Apple has iMovie. Producing your own professional quality pornographic feature has never been easier.
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Spicey McHaggis
09/03/2003 05:35 PM
Chi-Chi, I so want to click you for that.
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butternuts
09/03/2003 06:03 PM
I'm better looking than Nutbutter and John put together
Dude, look at us. We're two of the ugliest mother-Frosters you'll ever see. Shortly after that picture was taken the manager of the bowling alley asked us to leave because we were scaring little kids.
For what it's worth, John is uglier. That pictures doesn't show the parasitic twin growing out of his right cheek.
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The Chi-Chi Fellipe
09/03/2003 06:22 PM
Wait, that's an amazing coincidence- I was once asked by a bowling alley owner to come into his bowling alley with the hopes of calming a group of terrified young children with my undeniable powers of handsomeness.
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ElChingon
09/03/2003 07:05 PM
spicy mchaggis...i think you have some problems...take a chill pill or something.
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Spicey McHaggis
09/03/2003 07:13 PM
Yes I do have problems. One of them happens to be my aversion to people generalizing that Mac users are computer illiterate.
Because I know you were just trying to make with the funny, I'll give you some slack and back off, but I will not be taking a chill pill. Just say no kids.
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The Chi-Chi Fellipe
09/03/2003 07:19 PM
That's what PC geeks always say. But Apple geeks never say "Ha ha! PC guys know nothing about Macs!!", even though it's true.
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ElChingon
09/03/2003 07:28 PM
I guess you're right. I do know nothing about macs. I used to before i realized that pc's are about, oh i don't know, a million times better for games. But alas, macs are far more powerful when it comes to graphic/visual arts. There is no denying that.
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Spicey McHaggis
09/03/2003 07:31 PM
Where I work, a lot of people ask my advice when they want to buy a computer. I don't even bother trying to evangelize the Mac for most of them anymore because they want the same thing they have at work. It's all they know, and they don't know much about even that. For the most part those who aren't "computer people" tend to be afraid of doing something wrong on the computer. They learn to do what they need to do and that's it. If something goes wrong, they just want me to fix it. I do what I can to try to get people to get to know computers and I run the occasional training session, but for most people, the computer is just a tool. And a very complicated one at that. I've turned a couple of people onto the Mac and they're glad I did. What gets people thinkning that Mac users don't know computers is that Macs are touted as being easy to use. I personally feel that if computers are easy to use, people are more likely to get to know them better.
Okay, rambling rant mode off for now.
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Boots at the Boar
09/04/2003 12:45 AM
Until Gates stuffs Linux under Windows, PCs will never compare with the Mac.
Whose yo daddy? Dat's right, da Mac Daddy be yo daddy. My Jag/G4 rules. Word to my peeps y'all.
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Gonzo NLO
09/04/2003 01:00 AM
My internet is broke.
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Gilbert Nugent
09/04/2003 01:02 AM
Is it your java apple? When mine was borken I just had to fprot my tarball.
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superchicken
09/04/2003 03:14 AM
it's the chicken, nothing but the chicken, and all about the chicken. fo' shickle, and nothing but the chickle.
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Hammerhead
09/04/2003 03:18 AM
Is it your java apple? When mine was borken I just had to fprot my tarball.
What the hell are you smoking?
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ringworm
09/04/2003 03:35 AM
But alas, macs are far more powerful when it comes to graphic/visual arts. There is no denying that.
i deny it. that has become less and less true w/ each new x86 cpu since the pentium.
i <3'd my maCarrollil i got everything working on it. haven't touched it since, but it looks good sitting on my desk.
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Livewire
09/04/2003 09:19 AM
My only complaint about Macs is this: Can the mouse not have more than one button?!
I mean, is it necessary to have the mouse designed so simple that even creatures without opposable thumbs can use it? We get the point, Mac is different, now make it more functional.
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Spicey McHaggis
09/04/2003 01:22 PM
That argument is so played out, Livewire. The MacOS is designed to be used with one mouse button. The contextual menus are a superfluous add-on for those who like that kind of thing. Right-clicking is never an absolute necessity. And if you've ever used and Apple Pro mouse, you'd have to admint that the no-button mouse thing is pretty slick.
Personally, I use trackballs, so no matter what kind of computer I buy, I will always buy my mouse seperately.
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The Amazing Briwette
09/04/2003 04:11 PM
Not only do I shop 'til I bop, but I don't ever get a blue screen of death. Imagine that, a computer that works. I know that's hard for you PC users, but just try to imagine it.
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ringworm
09/04/2003 05:43 PM
well duh. the bsod is written in to the operating system. you get that silly-ass bomb picture, or whatever they're showing these days (i'm still on system 7, personally). at least the bsod gives you information you can use to find out caused the crash in the first place.
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Spicey McHaggis
09/04/2003 05:48 PM
OS X doesn't have "The Bomb". I've heard tell that kernel panics are possible, but I haven't encountered one yet.
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DemoMonkey
09/26/2003 04:48 PM
500 years ago...
" 'There's just no question, the new Iscribes are far superior for calligraphy and illumination. All you IBM (Illuminating Brother Monk)users are stuck in the Dark Ages with your primitive Quilldown 1000 operating systems. Plus with Iscribes you never get the blue parchment of death!'
'What? Are you mad? Everybody uses the IBM's for a reason; they're far more stable (90% less heresy) and with the new Ap-bacus system even complex arithmetic like division can be handled in only a few minutes. They're the church standard; get used to them you bowl headed tool of Satan!' "
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ringworm
03/03/2004 07:26 AM
thanks for that, northcalibadspeller.
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Frogtacular
03/03/2004 07:33 AM
Ringworm, y u gotta b a hater?
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Pubah
03/03/2004 07:35 AM
I stopped 'stealing' music off the internet...that's dishonest
I also stopped taping songs from the radio, Recording programs, football games (without express, written consent of the NFL) and debates from TV...isn't that imoral too?
I no longer repeat things I've learned from others...interesting stories, jokes, better ways of living. That is also 'intellecutal property'.
I now just sit in a corner of my refrigerator box and pray Sony dosen't send it's goons after me for humming 'Thriller' in my sleep (without express, written permission).
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Frogtacular
03/03/2004 07:36 AM
oh yeah? so where'd you get all those "words" from, anyway? huh? HUH!?
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ringworm
03/03/2004 07:40 AM
it's what i do. it's part of my charm.
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WhoaDude
03/03/2004 07:48 AM
Oh boy, a PC vs Mac thread...
Let me just say this:
PC's do NOT have to run Windows! What is it with people? PC is just a type of computer, it has nothing to do with the OS.
I for one run Linux and FreeBSD on my "PCs", and while I wouldn't buy an Apple (since I can build my own PCs that will out perform an Apple for a lot less), I don't bash people that use them.
If you can't build a better computer yourself, Apple's are a way of knowing you will get a decent computer instead of one of the many junk PCs out there. It's also a way of getting a decent OS (OS X). One thing I do have against Apple is their pure BS in ads. Who doesn't though? :P
So, don't automatically group PCs and Windows, please!
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Geidi
03/03/2004 10:20 AM
Just a side note...
I use a PC with WinXP Pro, and I do not have any problems. I dont get BSOD or crash. Sys runs smooth no matter what I do to it and I do a lot.
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SpecialKake
03/10/2005 02:18 AM
shoelace414
9/03/2003 10:33 am [69_NCz3SdJin7DBZnbnpKA]
you can only sell a recording of a phone call if both people agree to it.
or depending on what state both ends of the phone call happen to be in...
heh.
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millie
03/10/2005 03:34 AM
Well, I heard it for free. Did CG make you pay for it?
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