and it Shows
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They Love to Fly, and it Shows |
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I'm proud of Delta Airlines. They gave me a personal response to my rather idiotic question within two days. If all the companies on the Internet had their crap together like Delta, I would be able to make fun of a lot more of them in far less time.
Subj: Assistance (Question) -- John Hargrave
Recently I took a Delta flight from Boston to Atlanta. The experience was
top-notch in all ways but one.
I noticed that before takeoff the crew played tranquil nature scenes on the
video monitors, accompanied by light classical music. As I watched these
videos, I began to feel drowsy. And I could barely stay awake for the rest
of the flight! I had a whole briefcase full of financial reports to analyze,
and I spent the whole flight in a light doze!
Why not fill the Delta video screens with action and vigor before takeoff?
My idea is to show footage of World War II dogfights. Such films would
remind our nation of its glorious heritage. They would help keep customers'
minds on the glory of flying, and they would emphasize your excellent safety
record (no Delta flights have ever been gunned down by Sopwith Camels, to my
knowledge!). Most importantly, war footage would keep everyone awake and
alert for the duration of the flight.
Please let me know what you think of my idea. My brother has a lot of old
war films on videocassette, and I'd be happy to loan them to you.
John Myers Hargrave
Subj: Re: Assistance (Question) -- John Hargrave
October 16, 1996
Mr. John Hargrave
Dear Mr. Hargrave:
Thank you for your letter to SkyLinks.
Due to the nature of air travel, we must be careful in selecting
in-flight entertain to ensure overall appeal to the majority of our
passengers. While we appreciate your suggestion, we currently have no
plans to initiate a change. Nevertheless, your comments will be
maintained in our files.
It was very thoughtful of you to take the time and write us. We will
always do our best to merit your confidence and support.
Sincerely,
C. A. Angel
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